YAJING ZHANG; MINHAO LI. Accuracy Evaluation of Multi-Factor Forecasting Methods for Customer Service Workload Prediction Under Holiday and Promotional Fluctuations: Evidence from U.S. Service Industry Data. Journal of Advanced Computing & Intelligent Systems, [S. l.], v. 6, n. 5, p. 12–20, 2026. Disponível em: https://learnedvertex.com/index.php/JACIS/article/view/364. Acesso em: 6 oct. 2026.