NISCHAL RAVICHANDRAN; ANIL CHOWDARY INAGANTI; RAJENDRA MUPPALANENI; SAI RAMA KRISHNA NERSU. AI-Powered Workflow Optimization in IT Service Management: Enhancing Efficiency and Security. Journal of Artificial Intelligence Review, [S. l.], v. 1, n. 3, p. 10–26, 2020. Disponível em: https://learnedvertex.com/index.php/JAIR/article/view/127. Acesso em: 11 oct. 2026.